PRODUCT WARRANTY TERMS AND CONDITIONS

This is to certify that the ‘Mitsubishi Electric’ bathroom thermo ventilator on this certificate is free of defects in materials and workmanship and the end user is entitled to 1 year warranty subject to the terms and conditions listed below:

1)  For any defect, in the judgement of our technician, caused under normal use, we will provide free repairing and replacing defective parts within 1 year from the date of purchase. The replaced defective parts shall become our property.

2) The following conditions are not covered by this warranty service:

1. Any unauthorized modification or repair has been made to the product, or the serial number on the product has been removed, defaced or altered.
2. The defect is caused by improper installation, misuse, negligence or accident.
3. The defect is caused by abnormal power supply, natural calamity or uncontrollable events.
4. The product is used for commercial or rental purpose.
5. Mold cleaning, dirt removal and external cleaning work.
6. Replacement or repairing of external parts such as louver, filters & remote control.
7. Removal or reinstallation of decorations or fittings for repairing service.
8. The product installed at dangerous location for work.

3) The company shall not be liable for loss of any kind (including consequential loss or damage) to any person or property, whatsoever caused arising from improper use, or any stoppage, breakdown of failure of the machine.

4) Customer shall provide the necessary facilities and safety arrangement to access the product, otherwise the customer is responsible for the charges incurred for the company’s arrangement of such access.

5) For Hong Kong outlying islands service (except Tung Chung new city town), an extra service fee will be charged and in case of workshop repairing is needed, the customer is responsible for the transportation of the product to and from our service centre.

6) This Certificate is valid only in Hong Kong and Macau and not transferrable.

7) In case of an dispute, the company reserves the right for final judgement and decision. 

8) Collection and Use of Personal Information

1. To enable us to provide you with excellence of our sales and after-sales service, product promotion, website service, and related services (“Customer Services”), we may need you to supply to us your personal information such as name, address, contact telephone number, and e-mail address. You are free to decide whether to supply your personal information. However, we may not be able to provide you with our Customer Services if you refuse to supply your personal information.

2. Your personal information we collected may be used for the following objectives:

1. Provision, daily operation and improvement of Customer Services and other related services;
2. Direct marketing or related marketing;
3. Conducting customer, product/service market research, survey or promotion;
4. Handling customers’ inquiries or complaints; and/or
5. Matters directly related hereto.

3. We keep your personal information in our secured database confidentially to prevent from unauthorized or accidental access, erasure, loss or use. Your personal information will not be kept longer than is necessary for the achievement of the above objectives. 

9) Transfer of Personal Information

We may disclose your personal information or any part thereof to our authorized employees, our group companies, other persons or bodies corporate engaged by us for or in relation to any of the objectives above-mentioned.

10) Request Access to and Correction of Personal Information

We assume that all personal information provided by you is accurate and complete. Under the Ordinance, you have the right to check whether we hold personal information on you, to obtain a copy of that information (if any) and/or to correct any inaccurate information. Your request aforesaid (if any) should be made in writing to our Data Protection Officer either via email: dataprotection@mehk.com or by post at our office address of Mitsubishi Electric (Hong Kong) Limited, 20/F., Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong. You will be required to pay us a reasonably fee being our administrative costs to handle your request. You are always welcome to inform our Data Protection Officer of any change of your personal information you provided.

11) Direct Marketing

1. We may use your personal information (e.g. name, address, contact telephone number, fax number and e-mail address) in direct marketing on our products, namely, air-conditioning, visual information systems and home appliance if we have received your consent or indication of no objection, orally or in writing, to such use. We may seek your consent or indication of no objection to such use by means of a phone call, a prescribed form in writing or through e-mail.
2. We may conduct direct marketing activities by ourselves or by engaging agents to conduct the same on our behalf. Our direct marketing materials may include our products catalog or advertising & promotional materials of our products.
3. You shall at anytime be entitled to request us free of charge to cease to use your personal information in direct marketing by forwarding your request as such in writing to our Data Protection Officer either via email: dataprotection@mehk.com or by post at our office address above-mentioned. Please state your name, address and contact telephone number in your request. Upon receipt of your request aforesaid, we will as soon as practicably possible update our opt-out list of direct marketing accordingly and cease to use your personal information in direct marketing.
4. We will not provide your personal information to any third parties for their own use in direct marketing.

12) In the event of any inconsistencies between the English version and Chinese version, English version prevails.

13) You can also register the warranty of your purchased product(s) on our website: (www.mitsubishielectric.com.hk)